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SINOFUDE has many years of experience in the confectionary machinery industry, and is a manufacturer integrating R&D, design, manufacturing transportation, installation services and operation training. We provide one-stop solution provider.

Our pre-sale, in-sale and after-sale services are as follows:

SINOFUDE Pre-sale Services

Understanding customer needs:

We work closely with our customers to understand their needs and requirements.

Customized arrangements based on customer requirements:

We provide customized arrangements based on factors such as product material, appearance design, product function, shape and weight, brand, factory layout, and output.

Providing product formulation support：

Our team is composed of 5 product formulation engineers who specialize in providing ingredient formulation support for our clients' products.

Product Technical and Market Analysis:

We provide professional support for product technology and customer market analysis to help our customers better understand market trends and competitive environments, and to develop effective business strategies.

Make a simulated production plan:

We develop a simulated production plan to help customers test and simulate the operation of products.

SINOFUDE Sale Service

QC Team Raw material procurement:

Our QC team strictly controls the procurement of raw materials to ensure that only high-quality materials are used in our products.

Installation Testing:

We use specialized equipment such as spectrometers to test the installation of our products and ensure they meet our high standards.

Three-dimensional design:

All our products adopt three-dimensional design to ensure the accuracy and precision of every detail of the machine.

Delivery time control:

We strictly control the delivery time to ensure high-quality products and on-time delivery.

Modular design:

Our products adopt modular design, plug and play, convenient and quick maintenance, reduce downtime and improve efficiency.

Project Team:

Our team of skilled workers, engineers and management work together to ensure our projects are of the highest quality and meet our clients' needs.

Customer Service Team:

Our customer service team is in constant communication with customers to ensure their needs and address any concerns or issues.

Pre-shipment testing and report generation:

We conduct pre-shipment testing and generate detailed reports to ensure our products meet customer requirements for performance, quality, vibration, noise and safety.

Machine documentation formulation:

We prepare the formulation of necessary documents such as machine manuals, parts manuals, etc., to ensure that customers have all the information needed to use our products and maintain equipment.

Support for FAT/SAT:

We provide factory and site acceptance testing to ensure our products meet customer requirements and are of the highest quality.

SINOFUDE After-Sale Service

Pickup Reminder：

Send delivery documents to customers by DHL or email, we send delivery documents to customers by DHL or email as soon as possible to remind them to pick up the goods.

Engineer dispatch：

Arrange the commissioning personnel for visa and travel arrangements in advance, and we arrange the commissioning personnel for visa and travel arrangements in advance to ensure that our products are installed and debugged as soon as possible.

Mechanical Modular Design：

Mechanical Modularity Plug and play design, our products are modular designed to reduce installation time by up to 60%.

Machine test run：

We conduct strict tests on the machines before leaving the factory to ensure that the machines run smoothly and are easy for customers to test run.

Mechanical Training Services：

We provide equipment training services, training customers in operation, maintenance, management, etc., until customers fully understand how to use our products.

Remote service:

Our after-sales team provides remote online technical support services to help customers quickly solve any problems they may encounter.

Spare Parts Supply:

We offer a spare parts supply service to ensure our customers have access to the necessary spare parts to repair and maintain their equipment.

Mechanical upgrading and innovation:

We provide equipment upgrading and transformation services in the later stage. While continuously improving products, we will also develop new products according to market demand to make our customers more competitive in the market competition.

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