FAQ

A complete quotation should identify models, quantities, capacity basis, materials, component brands, power and utilities, dimensions, line layout, included molds or change parts, packaging, documents, tests, installation, training, spare parts, warranty, delivery, Incoterms, payment and exclusions. It should also state what the customer must supply at site.

Warranty duration, covered parts, exclusions, response process and labor or travel responsibility must be confirmed in the sales contract for the specific project. Buyers should also distinguish warranty coverage from long-term technical support and spare-parts supply. The website should not publish a fixed universal warranty unless it applies to every product category.

Customs responsibility depends on the agreed Incoterm and contract. The supplier can provide commercial and technical shipping documents within the agreed scope, while the buyer or its broker normally confirms local import permits, duties, taxes, inspection and destination compliance. These responsibilities should be resolved before production is complete.

Shipping preparation normally includes protective packing, machine identification, packing lists and delivery documents. The final method depends on machine size, container loading, corrosion protection and destination. Buyers should confirm Incoterms, insurance, container type, port, unloading plan and responsibility for oversized or special cargo before shipment.

Payment terms are project-specific and should be stated in the formal quotation and sales contract. Buyers should confirm deposit, milestone or balance payments, currency, bank details, payment documents and the relationship between payment and FAT, shipment or acceptance. No website FAQ should promise a universal payment schedule unless management has approved it.

For standard production lines, SINOFUDE's manufacturing lead time is approximately 60 days, with on-site installation typically taking 5–7 days. Customized projects require additional days for design, with total timeline varying based on line complexity and configuration.

Price depends on product, capacity, automation, contact materials, heating and cooling, controls, molds, packaging, certification and service scope. A useful quotation should include the full equipment list, options, exclusions, utilities, delivery basis and acceptance conditions. Comparing only the headline price can hide important differences in line completeness and after-sales responsibility.

Published SINOFUDE pages commonly describe stainless-steel construction and food-contact designs, with some model pages specifying 304 stainless steel and selected applications using 316-grade contact material. The exact grade, thickness, finish, gasket material and certification must be confirmed in the model-specific technical agreement.

Maintenance frequency depends on operating hours, product, cleaning chemicals, temperature and wear points. The supplier's manual should define daily checks, lubrication, inspection and replacement intervals. Buyers should build a preventive-maintenance plan around critical bearings, seals, pumps, heaters, sensors, conveyors, nozzles and safety devices instead of waiting for a breakdown.

Yes, SINOFUDE can upgrade or modify equipment after installation. The modular design allows for capacity expansion, servo system retrofits, and control system updates as production needs evolve.

Yes. SINOFUDE states that spare-parts supply is part of its after-sales service. Buyers should purchase a recommended startup kit for wear and critical parts and request part numbers, quantities and expected replacement intervals. Electrical and automation components should be reviewed for availability in the destination country.

Yes. SINOFUDE publishes remote online technical support as part of its after-sales service. Remote diagnosis is faster when the customer provides machine serial number, alarm history, photos, video, operating settings and recent changes. Remote support cannot replace local safety procedures or mechanical work that requires a qualified technician.